Terms of Service

Services and Scope

VPNBall provides subscription-based network acceleration across 110+ countries and 250+ routes, with support for Windows / macOS / iOS / Android / Linux. Users can manage subscriptions, get client apps and access connection configurations through the panel. Available routes are listed in the panel.

A subscription provides network connectivity. It does not include memberships, content licenses or account benefits for third-party websites, streaming platforms or AI tools. Access to a particular service remains subject to its regional policies, account status and terms of use. A route's location does not mean every service is available through it.

Accounts and Subscriptions

No email address is required; you can create an account with a username and password. Keep your login details and subscription links secure. Do not publish them or share them with untrusted people. If you discover exposed credentials or unusual activity, change your password promptly and manage your subscription credentials through the panel. You can submit a support ticket if you need help.

This service allows unlimited devices to be connected at the same time. This is intended for multiple devices belonging to the same user and does not authorize reselling or distributing the service to others. Renting or reselling accounts or subscriptions is prohibited. Do not share credentials for others to use, or connect a personal subscription to a public proxy service for other people.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. Check the traffic allowance and billing method before confirming an order. See the Plans page for pricing details.

Acceptable Use

You must comply with the laws and regulations that apply where you are located and where you use the service, as well as the terms of service of the websites you access. You must not use this service for unlawful activity, infringement of others' rights, distribution of illegal content, fraud, malware distribution, unauthorized system access or network attacks.

Do not use automated abuse, malicious requests or other methods that disrupt network operations or affect other users and third-party systems. You are responsible for the content you access, transmit or publish. Network acceleration does not grant content licenses or change the legal nature of your actions.

Availability and Limitations of Liability

Connection performance depends on your local network, device configuration, carrier routing, target platform policies and maintenance. VPNBall does not guarantee that every route will always be available, a particular speed, uninterrupted connections or access to third-party platforms. Check your connection before important tasks and keep any necessary data backups.

During maintenance or network disruptions, VPNBall may adjust routes and configurations and explain relevant changes through site announcements or the panel. To the extent permitted by applicable law, this service is not liable for indirect losses caused by external network failures beyond its control, changes to third-party platforms or user configuration errors. This section does not limit liability that cannot legally be excluded. See the Privacy Policy for information about data handling.

Account Restrictions and Termination

If VPNBall identifies unlawful use, resale or sharing, malicious network interference or another serious breach of these terms, it may suspend relevant connections, restrict account features or terminate the service according to the level of risk. In the event of an urgent security risk, necessary measures may be taken first, with an explanation provided through the panel afterward.

If you disagree with the outcome, explain the situation and provide relevant records through a support ticket in the panel so it can be reviewed. Restrictions should be proportionate to the issue. Payment and refund matters are handled in accordance with applicable law and the refund policy.

Changes to These Terms and Refund Guidance

VPNBall may update these terms to reflect service changes, compliance requirements or security needs. The month of the latest update will be shown on this page. Changes affecting users' key rights or responsibilities will be announced on the site or through the panel, along with details of how they apply. Read any changes before continuing to use the service. Contact support through a ticket if you have questions.

You may request a full refund without giving a reason within 7 days of your first payment. Read the Refund Policy for the application process and terms.