Set Up Your Account and Save Your Login Details
Use the button below to open the VPNBall user dashboard and go to account setup. No email address is required—just enter a username and password. Choose a username that’s easy to remember but doesn’t reveal personal information. Use a unique password and save it in a trusted password manager.
Follow the on-screen instructions and check whether you’ve reached the user dashboard. If the form is still open, read the prompts next to the fields, correct any issues, and try again. Avoid repeated submissions. Once you’re in, confirm that the account shown is the one you just used. The marketing site and user dashboard serve different purposes: plans, orders, client downloads, and subscriptions are managed in the dashboard.
If you already have an account, use the login page instead; there’s no need to create another. Orders and subscriptions are linked to the same account, so use the same login on all your devices.
Choose a Plan and Check Your Order Status
Open the plans section in the dashboard and decide whether you need a monthly subscription or a data plan that draws down as you use it. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of the calendar month. After activation, refer to the plan status and reset details shown in the dashboard.
If your usage varies, compare the data plans: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data lasts until used and never expires. The main difference between the two plan types is how data is used, not the number of devices: VPNBall supports unlimited simultaneous devices. Choose based on your usage; there’s no need to pick a higher tier just to import a client.
After choosing a plan, review the order confirmation for the plan name, data allowance, and total due. Follow the on-screen instructions to pay with Alipay, WeChat Pay, or USDT. Then return to the dashboard, check the order status, and confirm the plan appears in your account. If the payment page and order status don’t match yet, refresh the order details and keep your payment record. Don’t pay again just because the subscription hasn’t appeared.
VPNBall offers a 7-day refund policy. See the refund policy for details. If you upgrade midway through a plan, the price difference is converted into remaining days; an upgrade does not automatically restart a full usage period. Not sure which data tier to choose? Review plan pricing and billing details, then return to the dashboard to make your selection.
Get Your Subscription from the Account Overview
Once your plan is active, open the account overview in the user dashboard and find the subscription section. A subscription link isn’t a regular website URL; it gives your client the account’s configuration and server list. This usually saves you from having to enter server addresses, ports, and connection settings one by one.
If the dashboard offers a quick-import option for your client, use it if available. Install and open the client first, then return to the dashboard to start the import. Your browser may ask permission to open the app; check which app it’s targeting before confirming. If the app doesn’t open, install it first—this doesn’t mean the subscription is invalid.
You can also copy the subscription link: copy it from the dashboard, then open the client’s subscription or configuration section. Paste the link into the remote configuration field and save or download the configuration. Keep the entire link intact, without extra spaces, line breaks, or missing characters. A successful import means the client displays the configuration and server list—not merely a “saved” message.
Use the subscription link only on your own devices and in your own clients. Don’t post it in public forums, online link-checking tools, or screenshots of errors. If you need help, describe the steps you took and the error message. If you think the link may have been exposed, look for a subscription reset option in the dashboard, then update the configurations on your devices. For more help, see frequently asked questions.
Import the Client for Your Platform
First, choose your operating system in the client downloads section of the user dashboard. Use a VPNBall client or a subscription import option provided in the dashboard where possible. Avoid choosing a general-purpose client if you’re unfamiliar with configuration formats. Installing a client and getting a working subscription are separate steps: you can install the app first, but you’ll need to get the subscription from your signed-in account to connect.
Windows: Add a Remote Subscription and Connect
Sign in to the dashboard, download the Windows client, then install and launch it as prompted. If Windows shows a first-run confirmation, verify that the file came from the VPNBall dashboard before continuing. In the client, look for “Subscription,” “Configuration,” or “Import,” then choose the option to add from a link and paste the subscription URL you copied earlier. You can use any name that helps you identify the configuration; leave the URL unchanged.
Save the configuration, then download or update it. Once the server list appears, select the configuration you just added. Some desktop clients also require you to enable the system proxy or turn on VPN mode. Selecting a configuration alone doesn’t mean your traffic is using it. Start with the default settings and avoid changing routing rules, DNS, and other advanced options until you’ve tested the connection. See the next section for verification steps.
macOS: Check Configuration and Network Permissions
Download the macOS client from the dashboard, then install and open it as prompted. If macOS asks you to confirm the app’s source or grant network extension access, verify the app details and follow the system prompts. Don’t assume installation instructions for other apps apply to the VPNBall client; permission settings can vary by macOS version and client.
Open the configuration or subscription manager and use the dashboard’s quick-import option, or add a remote configuration by URL. After importing, make sure the new configuration is selected and wait for the server list to load. When connecting, macOS may ask to let the client add a VPN configuration or access network features. Approve the prompt, return to the client to check its status, and then visit a website to test. Don’t rely on the menu bar icon alone.
Android: Import a Subscription and Allow the VPN Connection
Sign in to the dashboard to download the Android client. Open the installer and follow the system prompts. If Android asks to allow installs from this source, grant permission only if you’ve verified where the file came from. Once installed, open the client, find the subscription or configuration section, choose import from link, paste the full subscription URL, and update it.
Once the server list appears, choose a server and tap the client’s connect switch. The first time Android establishes a VPN connection, it displays a system permission prompt. Check the app name and approve it. You can also follow the system instructions to allow the client to run in the background, so battery settings don’t interrupt it when you switch apps. If another VPN app is running, stop it before testing this connection.
iOS: Download and Import Through the Dashboard
The iOS client download option is shown based on the eligible plan displayed in the dashboard. Sign in and confirm that your plan is active, then open the downloads section and use the iOS client option. If it isn’t available, check your account and plan status. Don’t install configuration profiles from unverified sources. Follow the dashboard for current download options and eligibility.
After installing and opening the client, return to the dashboard and use the matching import option if available. If the dashboard lets you copy a link, add it as a remote address in the client’s subscription or configuration section. Check that the intended configuration is selected. When you connect, iOS will ask whether to add a VPN configuration; approve the prompt and check the connection status in the client. Installing the app does not import the subscription.
Linux and Other Devices
Linux users can also sign in to the dashboard, download the relevant client, and import a subscription using the instructions in the downloads section. Proxy settings vary across desktop environments and clients, so this page doesn’t cover command-line or routing-rule configuration. For platform-specific setup, see the client section of the complete guide. Once one device is connected, set up the others one at a time to make troubleshooting easier.
Connect and Verify Cross-Border Access
Once the server list loads, choose a server that meets the target service’s location requirements, then connect. VPNBall covers 110+ countries with 250+ routes. The options currently available are those shown in the dashboard and client. Start with the default mode and confirm basic access before exploring split tunneling. Don’t change servers, configurations, and network settings all at once before you’re connected.
After connecting, check that the client shows an active connection and that the system proxy or VPN permission is enabled. Then open the network check page to see your current outgoing connection details, and visit the website or app you actually want to use. If the check fails, first see whether the page reports that its lookup service is unavailable. A missing result alone doesn’t mean the whole connection is down.
When testing, treat “connection established” and “target service available” as separate checks. A connected client doesn’t guarantee a platform will accept your current region or account. Streaming libraries and access to AI tools are also subject to each platform’s rules. If one service doesn’t work, keep the current configuration and test a regular website for comparison, then check the service’s location requirements. Avoid repeatedly switching servers and immediately trying to sign in again.
If nothing loads, retrace the setup in order: check that your plan is active, the subscription has updated, a server is selected, and the system allows the connection. If your regular internet connection is down, pause the client and restore your device’s normal network access before trying again. If only one server has an issue, try another. If none work, check the configuration and device settings first.
If the issue persists, visit connection and troubleshooting FAQs or submit a support ticket in the user dashboard. Include your operating system, client name, the step where the issue occurred, the affected service, and the error message. Remove subscription links and account credentials. Once connected, just keep an eye on your plan status and subscription updates. For renewals, maintenance, and advanced tips, continue with the complete guide.