Route types and peak-hour choices
A website loading successfully doesn’t guarantee the same experience for video streaming or file transfers. If you experience delays during peak hours, first distinguish between local network congestion, changes along the international connection, and a slow response from the destination site. VPNBall offers IEPL, relay, and direct routes that you can test for your destination region. Compare using the same device and content for a more useful result than relying on the region name alone. Route types can help guide your choice, but they don’t guarantee a fixed speed. Keep an alternative that works well on your current network for more straightforward switching.
No-logs policy and credential security
VPNBall follows a no-logs policy. You can create an account with a username and password—no email address required. Keep your account password and subscription link secure and separate. A subscription link is an access credential: don’t post it in public forums or share it in screenshots. Privacy also involves managing device permissions, browser accounts, and local files—not just choosing a route. It’s more practical to understand the service’s privacy boundaries than to rely on the connection switch for every aspect of security. See the Privacy Policy for details.
- Singapore / Hong KongIEPL
- United States / JapanRelay
- Canada / FranceDirect